Refund Policy

The buyer has a period of 7 days from the delivery date of their order to return any item that does not suit them and request a refund without penalty, with the exception of return costs which remain their responsibility. of the buyer. NO exchanges will be made.

The items must be returned complete, in new, unworn condition and in their original packaging accompanied by the purchase invoice.

Sale or promotional items. Sale or promotional items cannot be returned or exchanged and no refunds can be made.

Shipping costs
Shipping costs associated with returning your item are your responsibility. They are not refundable. If you receive a refund, the return shipping cost will be deducted.

Refunds (if applicable) Once your return is received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or denied.
If approved, your refund is then processed and your original credit card or payment method is automatically credited within a few days.

Delayed or missing refunds (if applicable)
If you haven't received a refund yet, double-check your bank account first.
Then contact your credit card company, as it may take a little time for your refund to be officially posted.
Then contact your bank. The posting of a refund is often preceded by a processing time.
If you have completed all these steps and have still not received your refund, contact us at the following address: lousiacreation@gmail.com.